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Frequently Asked Questions

Here are some answers to our frequently asked questions. If you can’t find an answer to your question please contact us between 9am-4pm Monday to Friday at hello@canvastco.com

Yes! We love that our planners are finding homes overseas. Just head to your online cart and add your postal address to calculate shipping costs.

As big as your dreams! But if you want to get all technical and mathematical about

it, the measurements are as follows:

Canvast Dateless Yearly Planner measures 29cm (h) x 19cm (w) x spine width 2.45cm. It

weighs 1kg. No f*cking clue how many pounds that is.

Abso-freakin-lutely! Canvast is a life planner for ALL women, regardless of career or lifestyle. It’s designed to ensure you have your biggest, boldest, most productive and ambitious year yet. As long as you have big dreams – and even bigger goals – the Canvast yearly planner is going to change yo’ whole damn life!

Canvast doesn’t believe in waiting for a new year to get your sh*t together. We also know that some days or weeks don’t go to plan – or don’t get planned at all. If you stop using your Canvast (because you’ve, like, gone to Italy for 4 weeks and put all of your responsibilities on hold #luckything), you can pick up right where you left off, with no dates to tie you down. Check out the front pages of our products for an in-depth how-to-use!

Hell no! Canvast pages are 120gsm, which is fancy printer speak for ‘no thin, sh*tty paper.’ Take that, other planners. *flicks middle finger*

The Canvast Yearly Planner comes in four colours; Black, Apricot, Coral and Eggshell. Canvast is the business of a solopreneur, which also means she’s self-funded (and running a small business is f*cking hard). But with enough support, we will have every colour under the sun, soon enough! Then, world domination. Obviously.

When you receive your order, please thoroughly inspect all products as we cannot accept returns more than 30 days after the date of purchase. 

Please initiate your return request as promptly as possible once you have received your item. In order to initiate a return, please contact us at hello@canvastco.com

Items must be returned to us safely, unopened and in their original packaging and condition with proof of purchase. Post the parcel back to us at the address we provide via registered post (as we cannot be responsible for parcels lost or damaged in transit). For faulty or damaged products, we will organise your refund or replacement within 14 days of receiving your return. Please note that timeframes for replacement items are subject to stock availability. 

The sale of any discounted products is final unless the item is proven to be damaged or faulty.

We take care to pack your products carefully so that they won't get damaged in transit. If, for whatever reason, they arrive damaged or faulty, we ask that you let us know within 7 days of receiving them in the mail.

We will arrange for the damaged or faulty product to be returned to us and you can let us know whether you would like us to either send a replacement to you or provide you with a refund.

We will refund postage costs required to return faulty or damaged items.

When making a purchase from Canvast, please choose carefully. We want you to absolutely love what you are ordering, but we cannot accept returns unless your goods have been damaged in transit or are faulty. 

We do not offer change-of-mind returns/refunds. 

As we ship from the Sunshine Coast, Queensland, standard postage to most Australian regions usually takes 3-9 days to arrive. Whilst we understand that you want your new planners as soon as possible, we do ask for your patience as Sendle and Australia Post are currently experiencing delays due to the impacts of COVID-19.  

Each Canvast comes wrapped in tissue paper, which makes it a great present (and saves wrapping!) And we can 100% add a personalised note for you. Just send us an email at hello@canvastco.com with your request and we’ll be in touch.

Do you offer gift vouchers? 

Yes! Canvast offer gift vouchers, which makes the perfect present for your loved ones.

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Baby, I was born this way. *wink*

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