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Returns Policy

When you receive your order, please thoroughly inspect all products as we cannot accept returns more than 14 days after the date of purchase. 


Please initiate your return request as promptly as possible once you have received your item. In order to initiate a return, please contact us at hello@canvastco.com


Items must be returned to us safely, unopened and in their original packaging and condition with proof of purchase. Post the parcel back to us at the address we provide via registered post (as we cannot be responsible for parcels lost or damaged in transit). 


For faulty or damaged products, we will organise your refund or replacement within 14 days of receiving your return. Please note that timeframes for replacement items are subject to stock availability. 


The sale of any discounted products is final unless the item is proven to be damaged or faulty.

 

Damaged or Faulty Products 

We take care to pack your products carefully so that they won't get damaged in transit. If, for whatever reason, they arrive damaged or faulty, we ask that you let us know within 7 days of receiving them in the mail.

We will arrange for the damaged or faulty product to be returned to us and you can let us know whether you would like us to either send a replacement to you or provide you with a refund.

We will refund postage costs required to return faulty or damaged items.

 

Change of Mind 

When making a purchase from Canvast, please choose carefully. We want you to absolutely love what you order, but we cannot accept returns unless your goods have been damaged in transit or are faulty. 

We do not offer change-of-mind returns/refunds. 

If you have any queries in regards to your order, please contact us at hello@canvastco.com 

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